Refund policy

Return & Replacement Policy

We at Belloir are committed to providing high-quality products to our customers. Please carefully read our return and replacement policy before making a purchase.

Policy Overview

  • Conditions for Refunds or Replacements

    1. Defective Products

      • Refunds or replacements are only applicable for products with verified manufacturing defects.
      • Products with physical damage caused by mishandling, improper use, or external factors are not eligible.

    2. Refund Conditions

      • Refunds are limited to 50% of the product's purchase price.
      • Refunds are processed only if you contact us within 15 days of receiving the product and the defect is verified by our team.
      • This does not apply if the product was not collected or if there is a change in purchase interest.

Replacement Conditions

  1. Defective Products

    • Replacement is applicable only for products with manufacturing defects.
    • Physical damage caused by misuse, mishandling, or wear and tear is not covered.

  2. Delivery Issues

    • If you did not receive your product due to delivery issues, we will send a replacement.
    • This does not apply if the product was not collected or if there is a change in purchase interest.

  3. Unused Condition

    • The product must be unused, unaltered, and in its original packaging with all tags, accessories, and proof of purchase.

  4. Replacement Request Window

    • Requests must be submitted within 15 days from the date of delivery.

How to Request a Replacement

  1. Submit a Request

    • Contact us at the email mentioned with your:
      • Order number.
      • Description of the defect.
      • Clear photos or videos of the issue.

  2. Approval Process

    • Once your request is reviewed and approved, you may be required to return the defective product.
    • Return shipping costs are the responsibility of the customer unless the defect is verified by our team.

Important Notes

  • Non-Eligible Cases:

    • Products with physical damage not covered by the policy.
    • Items returned without original packaging or proof of purchase.
    • Requests made beyond the 15-day replacement window.

  • Shipping Responsibility:

    • We are not responsible for items lost during return shipping. Please use a trackable shipping service.

Contact Us

For any questions or concerns regarding our Return & Replacement Policy contact the email mentioned.

We appreciate your understanding and thank you for choosing Belloir!